As the world’s leading digital specialist retailer for bicycles, Internetstores Group that is part of the SIGNA Sports United, gets more people on bikes than anyone else.

 

Well-known platforms such as fahrrad.de, Bikester, Probikeshop, Campz and Addnature carry over 130,000 products and 1,300 brands. Therefore we are Europe’s bike and outdoor expert. The selection also includes the award-winning in-house brands Votec, Fixie Inc., Ortler and Serious. This broad offering is complemented by stores in Germany, Sweden and France, and a growing service network of mobile and local partners.

 

We employ 900 people in Stuttgart, Berlin, Lyon and Stockholm.

Quick Facts

900+

Employees worldwide

40+

Digital online retailers in Europe

15

Countries opened

8

Full service stores

6

Multinational company locations

300

Service partners

40000

Parcels shipped per day, in peak

Purpose & Destination

Our Purpose
Every day we get more people on bikes and enable all to explore the great outdoors – so they stay active, healthy and live well.

 

Our Destination
Be consumers’ and brands’ most trusted partner for bikes and outdoors.

Values in Action

1 — Make Fans. Not Customers
Think differently. It’s a radical force that will lead us down new paths. We’re all in the relationship business. Our job is to build an emotional connection to our brand, products and services. Feeling empathy isn’t just about being nice, it’s about listening and truly understanding. Excellent customer service is an attitude, not a department.

 

2 — Make Today Count
Every day is race day. No time for guessing – leaders anticipate. Simplify, because nobody likes complicated. It’s free speed. Constantly monitor, improve, and adapt. Become even better tomorrow. We challenge ourselves and others to constantly raise the bar.

 

3 — Better Together
We are one team – within and across departments and geographies. Everyone puts forward their best effort. We depend on each other, are reliable and committed to meeting deadlines. Together we all create the environment we want to work in. We respect each other in our differences. Always listen to others’ ideas and build on them.

 

4 — Focus on Impact
To create an impact, we focus on things that really make a difference. We prioritise to achieve our goals faster. To get things done, we take ownership and help get projects over the finish line.

5 — Fail Fast. Fail Forward
We take calculated risks to innovate and move forward. If we fail, we learn from our errors and take immediate action. We admit and share missteps, because failure is part of the process and will only make us better.

 

6 — Data is King, Heart Rules
If you want to pitch an idea, things to change or simply add value, get prepared and make a case. Influence and inspire others by gathering facts and figures to back up your plans. We run via ideas not hierarchy – talent beats status.

 

7 —Think Big. Start Small, Move Fast
We are built on efficiency. We make effective decisions fast and consciously. You are safe to take action, having 80% of all information, until proven otherwise. Remember, our choices always affect others: our colleagues, suppliers and, most importantly, our customers. They are never in the room when decisions are made internally.

 

8 — You Matter
Everybody makes a difference to our team. We all give our best to accomplish our mission. We encourage each other to stay active, healthy and to live well. We also believe in the positive impact bikes and outdoor activities have on our lives. Let’s make our time together matter: at work, on rides and outdoors. This is just the beginning!

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Our Leadership Team

Max Heimann

– Chief Executive Officer (CEO)

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Max Heimann is the CEO of Internetstores. He is responsible for the sustainable development of the company, with the goal of building long-term customer loyalty to our brands and continuously improving the customer experience.

Max started his career at the international strategy consultancy Oliver Wyman where he was an integral part of the Munich, London, Dubai, and Hamburg offices during his tenure. Since then, he has been responsible for the Corporate Strategy and E-Commerce Competence Center of the Otto Group, followed by his position as Managing Director of the Manufactum Group, a subsidiary of the Otto Group. Max is married, father of two kids and passionate fly-fisherman as well as enthusiastic hockey player and skier.

Thomas Funke

– Managing Director & Chief Financial Officer (CFO)

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As Managing Director and Chief Financial Officer (CFO), Thomas Funke is responsible for finance at Internetstores. Before Thomas joined us in April 2022, he held, among other things, CFO and Managing Director positions at cable network operator Unitymedia, helping shape its sale to Vodafone. Thomas has many years of experience in auditing and as a consultant for transformation projects in the financial sector, including in the telecommunications, pharmaceutical and construction industries. The former soldier and university lecturer holds a degree in business administration from the RFH Cologne and a Master of Laws (LL.M.) in tax law from the University of Münster.

Olivier Rochon

– Managing Director Bike Expert

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Olivier Rochon is responsible for the Expert Bike customer segment across all regions at internetstores.

Before founding Probikeshop in 2005, the leading online bike shop in France, he gained professional experience in international trade. He lived in Hong Kong for some time and began his career as an importer for retail companies – first in electronics products and then later in the premium sector.

Roman Melzer

– Director Customer Service

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Roman Melzer has taken the customer care departments of several media, retail and eCommerce companies to the next level over the past 20 years. He specialises in digitalisation, process optimisation, reorganisation and the globalisation of all service divisions. In recent years, Roman has, among other things, defined and built up the service centre at LIDL US, putting it into operation in 2017. In his last position at zooplus AG, Roman implemented the transformation of its customer care department with his team. Since January 2021, Roman has been part of the Internetstores family and, together with his team, aims to redefine and breathe new life into the theme of service and consulting.

Katrin Langenfeld

– Director Product & Category Merchandising

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Katrin Langenfeld is responsible for Product & Category Merchandising. The core task of this department is to satisfy our customers by offering the best curated shopping experience for different segments and individuals on our numerous platforms. We systematically enhance the customer experience, especially by data-driven insights, an assortment distribution strategy and giving inspiration and guidance across the journey. In a nutshell: we show the right products in the right category, in the right way to a targeted customer. We backup our intuition, ideas and decisions through data-driven insights, a high degree of customer empathy and a thorough understanding of market-specific trends and customer behaviour. Category merchandising at internetstores consists of three pillars: a data team, a category merchandise manager team and UX research.

Katrin has a Bachelor’s degree in Media and Communication Management and a Master’s degree in Journalism from the University of Hohenheim. Before Katrin took over Category Merchandising, she was responsible for Product Content at Internetstores for over five years. And before starting her career at Internetstores in 2015, she led the online content production team at a renowned fashion company.

Stephan Geiß

– Director Brand Marketing

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As Brand Marketing Director at Internetstores, Stephan Geiß is responsible for brand marketing, marketing content, design and product PR for the topics bike and outdoor.
A core task of the department is the strategy, definition and further development of all brands in the Internetstores cosmos. However, his team also takes care of the planning and implementation of marketing campaigns for all stores and the private brands. Stephan has been with Internetstores since 2013. His career in the bike industry started at a bike manufacturer and at a publishing company, where he was responsible for sales and marketing. Stephan himself has been a cyclist since he was 12 years old. He is the initiator and organizer of the Gravel Fondo, one of the first gravel events in Germany.

Peter Hackmaier

– Director Customer Relationship Management

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Peter joined Internetsores in 2019 to take charge of CRM operations, loyalty management and lifecycle management. He previously worked at Otto Group as the Managing Director of Jelmoli Versand AG, where he modernised and transformed the company into a modern multi-channel business. Peter also spent time at EnBW AG, where his customer retention strategies resulted in a significant turnaround, even in this challenging market. Peter’s career so far has given him a profound knowledge of general management, CRM and database marketing, and this, coupled with his ability to analyse customer and market developments provide Internetstores with the expertise for long-term success.

Virginie Buisson

– Director Customer Service Probikeshop

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Virginie Buisson has over 30 years of experience, with half of this from outside of France. Prior to joining Probikeshop, she worked in the customer service area for several major companies – including Gateway EMEA, National Pens and Dresdner Bank. She is completely responsible for customer service at Probikeshop. Her team answers all enquiries (both before and after purchasing) in six different languages.

Anders Munk

– VP Bike Mainstream

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As Vice President Bike Mainstream at Internetstores, Anders Munk is responsible for the online shops fahrrad.de and Bikester across our European markets. Anders especially excels in strategy, business development & performance marketing. As part of the company’s increasingly international strategy, Anders started at Internetstores in 2012 and supported the international expansion of our online shops across Europe. Since then, he’s progressed through several positions and departments. Anders holds a bachelor’s degree in Business Administration and a master’s in Marketing from the Aarhus School of Business in Denmark and spent a semester abroad in the US.

Jörg Schaible

– Director Performance Marketing

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With 13 years of experience within the organisation, Jörg Schaible is now responsible for performance marketing for Internetstores, focusing on SEA, affiliate and other forms of online marketing. He and his international team are responsible for making it as easy as possible for our customers to find our online shops and products. Whether that’s via search engines, banners, product portals, marketplaces or on TV, Jörg’s team ensures that our customers always receive the right offer via the right medium.

Miriam Straub

– Director Corporate Affairs

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As Director Corporate Affairs, Miriam Straub is responsible for Treasury, Finance Projects, Legal and in cooperation with SSU for Audit, Risk and Compliance including SOX.

Before joining Internetstores in 2017 and after her business studies with a focus on taxation and auditing, Miriam gained many years of experience in various tax consulting firms.

Tamer Celen

– VP Commercial Performance / Controlling

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As Vice President Commercial Performance / Controlling, Tamer Celen is responsible for the management of important business KPIs in the e-commerce environment. He continues to be responsible for the budget process, the provision of all forecasts as well as the monthly and quarterly reporting. Together with his team, he supports our departments as a business partner in performance issues as well as in all classical aspects of controlling. Tamer impresses with his many years of e-commerce experience as well as his controlling expertise. He holds a degree in business administration and has been with the company since 2011. Previously, he was active as a controller in several companies in industry and commerce.

Stéphan Rivier

– Director Finance Probikeshop

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Stéphan Rivier leads Probikeshop’s finance team in Lyon and is responsible for accounting, controlling, internal control and general services. Before joining the Internetstores Group in 2021, Stéphan spent more than 13 years in the retail sector, working for international groups where he held various roles in controlling and finance. During this time, he also served as a member of a board of directors for seven years.

Jennifer Geiß

– Director Process Performance & Marketplace

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Jennifer Geiß is responsible for Process & Performance and Marketplace. The core task of this department is to satisfy our customers by offering process excellence throughout the whole customer journey. We support all functions by documenting, optimizing and automating processes to ensure best use of resources.

From 2010 to 2020 Jenni was responsible for UX, shop development and editorial content. She and her teams created the perfect digital customer experience in Internetstores’ online shops during this time. Jenni has a Bachelor’s degree in Media Economics from the Stuttgart Media University. Before starting her career at internetstores in 2010, Jenni worked for tech start-ups in Melbourne and Singapore.

Raphaël Laissu

– Group VP Operations & Probikeshop General Manager

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As Vice President Operations, Raphaël Laissu is responsible for the operations strategy, as well as its processes and structures to support the growth of all Internestores brands across Europe. As General Manager, he is also involved in the deployment of the Probikeshop brand, its business strategy and managing dedicated teams to develop profitable growth and performance. Raphaël has 12 years of professional management experience in the industrial as well as retail sectors and was previously COO at an international online retailer.

6 things you should know about us

Did you know?

1 — Bikes for everyone
We ship more bikes than any other bike retailer – day in, day out.

 

2 — We are everywhere
We operate over 40 online shops.

 

3 — More choice isn’t possible
We have one of the largest selections of e-bikes online.

 

4 — Whether beginner bike or high-end racer
We have over 3,200 different bike models available – the choice is yours.

 

5 — Logistics par excellence
Our warehouse houses over 130,000 bikes at any one time.

 

6 — Established brands or likeable underdogs
Our bike & outdoor ranges include over 1,300 brands.

Family & Partners

The Internetstores Group is part of SIGNA Sports United; Europe’s leading online sports retailer. Whether its cycling, outdoor, tennis, team sports or athleisure – sports fans are sure to find everything they need to achieve their goals. With more than 4 million active customers, over 300 million visitors annually and more than 1,000 brand partners, 500+ independent offline retailers and more than 10 million digital sports community members are connected to its platform – the numbers speak for themselves.